The Five Factors of Operation Management Essay Example for Free

The Five Factors of Operation Management see1.0Executive Summary There are four physical process objectives in Penang Mutiara which is quantity, advance, dependability and flexibility. Quantity is the number of goods or serve. This article, I illustrate the way the hotel management, dodging and long-term strategy to promote the hotel.2.0 Introduction Mutiara B distributively remedy Penang heralds a rising standard for Asian resort hotels. Located on a prime beachfront at Teluk Bahang, oppositewise known as the glowing bay, it nestles in 7.3 hectares (18 acres) of landscaped tropical greenery. All 438 of its spacious entourage enjoy sea and garden views. Here in this paradise of comfort and luxury, it has been claimed that postcode is unusual. The name Mutiara subject matter pearl and is also a term of endearment in the Malay language. A perfect description for an exceptional resort with a lively Malaysian personality. Manned by a team of innovative and go through sta ff, Penang Mutiaras service reflects Meritus Hotel Resorts efficacy and tradition of friendly hospitality.13.0Competitve Priorities of the Organization and Business Level Strategy This part of the strategy characterd to manage stress Wernie Pearl Hotel in Penang. How to implement the strategy, and making the hotels long-term strategy.3.1 Make for sure that the way he manages the hotel is appropriate to the way it competes for pedigree Penang Mutiara, macrocosm one of the most prestigious hotels in Penang, has managed to secure a foothold in this lucrative and risquely competitive environment. Wernie has the vision and very constitute focused beliefs about the importance of running an powerful operation where customers have every right to quest for first class service which they are obliged to proffer for.For cleave a biggest development and get more(prenominal) success, Penang Mutiara has to Expand its transaction in other areas to acquire more market shares against ot her high-toned and strong competitors in the whole Asia region, or even in the world. entreat the differentiation, high standard select and characteristic hotel services, and comfortable environment for customers. Pitch itself as an up-market end hotel business that targets customers are those who are high income and high consuming individuals, and the high class business and political unions or organizations.3.2 Implement any metamorphose in strategy Through concessions and travel companies, marine theme park and Wildlife Park and other business alliances, film companies, golf or car clubs, hotels, is tourism, entertainment, commercial exploitation, and a set consisting relaxation. Complete basic services such(prenominal)(prenominal) as transport line services wireless Internet access. A variety of services, such as the provision to touch different customers different needs of holiday travel package succession meeting market different packages a variety of food types. The regi stration form and who can provide more free services or the price of the latest promotions and receive a loyal element of the discharger. Expand existing business to developing e-business alliance other hotels in other areas.3.3 Develop his operation so that it drives the long-term strategy of the hotel Building and developing hotel website, including introduction of hotel services, traffic map, resource and promotion information, engagement on line, requirement and feedback of customer, online payment Develop Statistical Process control (SPC) for measuring the service type, evaluate of customers satisfaction and complaint, cost controlling, deciding for new services which match with customers changing demands Develop a top-down strategy to reflect what the hotels vision and mission, changing strategies, requirement.Building an automatic system to improve reliable and speed that ensuring JIT for collecting remediate information of customer requirement, conveniently e-pay, deli vering and exchanging information for corresponding with each departments, ensuring security Offer continual training for staff to improve the standard quality of services, English and foreign languages speaking, handling these new automatic system and internet using Adding the advertisement through TV, internet, high-income reader journal or mien magazines and newspaper Keeping and developing a high standard quality and low cost bring home the bacon chain which including ensuring purchasing at the right quality, fast delivery, retaining flexibility, right prices collecting and utilizing resources form internet or global building physical distribution management and internet keeping a high quality materials building a good relation ship with suppliers.4.0 How five capital punishment objectives might have congenital benefits? 4.1 Quality Quality is placed first in our list of performance objectives because many authorities intrust it to be the most meaning(a). There are two imp ortant points to remember when reading the section on quality as a performance objective. The external affect of good quality within in operations is that the customers who consume the operations products and services will have less (or nothing) to complain about. And if they have nothing to complain about they will (presumably) be happy with their products and services and are more likely to consume them again. This brings in more revenue for the company (or clients satisfaction in a not-for-profit organization).4.11 Quality increases dependability effective quality leads to stable and efficient processes that less mistake, easy for coordination for matching the standard of processes, dependable and advanced equipments and tools to use adds dependability for internal customers,.4.12 Quality reduces cost It reduces cost for Mutiara due to it is fewer the chance to make mistakes. first off it saves the time to sort out the problem, redoing or correcting mistakes, or to reducing wa teriness or irritation for each people second, it also reduces the aim cost. Dispelling some serious troubles or problem everlastingly needs more staffs or more time to do it, thus, it results in the labor cost added, such as part-time salary, overtime compensation. The more minimizing mistake, the more minimize the excess labor costs to pay for doing excess whole shebang third, less mistake and using top-class and durable materials also result in saving expenditures such as maintaining fee, cost of materials resulted by mistakes , transporting fees, and other excess expenditures.4.2 Speed Speed is a shorthand way of utter Speed of response. It means the time between an external or internal customer requesting a product or service, and them getting it. Again, there are internal and external affects. Externally speed is important because it helps to respond quickly to customers. Again, this is usually viewed positively by customers who will be more likely to upshot with more bu siness. Sometimes also it is possible to charge higher prices when service is fast. The postal service in most countries and most transportation and delivery services charge more for faster delivery.4.3 dependableness Dependability means being on time. In other weaken-and-takes, customers receive their products or services on time. Externally (no matter how it is defined) dependability is generally regarded by customers as a good thing. Certainly being late with delivery of goods and services can be a considerable irritation to customers. Especially with business customers, dependability is a particularly important criterion used to determine whether suppliers have their contracts renewed. So, again, the external affects of this performance objective are to increase the chances of customers returning with more business. Internally dependability has an affect on cost. delay the figure below pic4.31 Dependability gives stability Dependability fixes the time and costs overcoming th e disruption, enhancing the trust for planning whole kit and boodle and collaborating with each operation.4.31Dependability saves money Ineffectively arrangement will translate pointless cost. Reliability arrangement trim down duplication of resources or inputs left some unused resources to maintain or increase storage costs, labor costs or opportunity costs.4.4 Flexibility This is a more complex objective because we use the word flexibility to mean so many different things. The important point to remember is that flexibility always means being able to change the operation in some way.4.4.1 Flexibility saves resources concord to the specific conditions of the objects or actions and resources re-arrangements can sometimes prevent the unnecessary duplication of planning, consumption and use of resources, such as time, capital, labor, the traditional way of doing things to do.4.4.2 Flexibility increase speed of response Being able to give fast service for customers depends on the op eration being flexible. Flexible operations speedily transfer extra skilled staff and equipment to the urgent conditions and emergencies will provide the fast service with other operations needs.4.5 be Cost means do things cheaply. To Mutiara hotel, it means keeping an appropriate cost for keeping the operations effective running. All of other objectives affect cost.Flexible operations leads to quickly make changes or decisions for changing conditions and overcomes disrupting the other operation. Flexible operation inside can also change tasks timely without squander time and capacity. alert operations cuts down the in-process inventory level and also saving the cost of administrative overheads. High-quality operations prevents wasting time, re-do things, or flowed service which would be inconvenient for internal customers. Dependable operation protects the normal orders dont be confusion by any unwelcome surprises on internal customers. It ensures delivery exact and reliable. Th is limits uneconomical disruption and improves the efficiency of micro operations.5.0 Conclusion Penang Pearl article Wernie hotel management business management model is a exemplary example. we can find a companys operating performance on quality, speed, reliability, flexibility, and cost five goals. And how to use the correct management and planning strategy to manage the company more perfect. The operation objective is the way how the hotel operates on certain intention. Usually these objectives are used to cover mistakes or to solve problems within the hotel premises. Especially when the objectives is to meet the customers needs. The action that is taken is the way to solve the problems of certain criteria will be trained to the staff of the hotel.